Q: What is the lead time for samples and production?
A: Sample lead time is approximately 3-7 days, and mass production lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: Shipping method depends on customer's demands. We suggest shipping by vessel for full containers and by air freight or international couriers for small and urgent orders.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can I visit your factory?
A: Yes, of course. You are welcome to visit our factory.
Q: Can you provide customized products?
A: Yes, we can provide customized products according to your requirements.
Q: Do you test all your products before delivery?
A: Yes, we perform 100% testing and provide test reports before delivery.
Q: What is the delivery time for your items?
A: The delivery time is normally 10-30 days, depending on order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment via T/T, L/C, etc. Price terms we accept include EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24-hour technical support online via email, phone, video, etc.
Q: How many countries have you exported to, and how do you establish long-term relationships?
A: We have exported to over 30 countries in Asia, Middle East, Africa, Europe, North America, South America, etc. We offer good quality, service, and price to ensure customer satisfaction. We consider our customers as friends and help them solve problems.
