Q: What is the lead time for samples and production?
A: Samples typically take around 3-7 days, while mass production is approximately 2-3 weeks.
Q: How do you ship the goods?
A: Shipping methods depend on customer preferences. We can ship by vessel for full containers or by air freight/international couriers for small and urgent orders.
Q: Where is your company located?
A: Our company and factory are located at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can I arrange a visit to your factory?
A: Yes, of course. We welcome visitors to our factory.
Q: Can you provide customized products?
A: Yes, we offer customized products according to specific requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide test reports before delivery.
Q: What is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T and L/C. Price terms include EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We offer 24/7 technical support through email, phone, video, etc.
Q: How many countries have you exported to, and how do you build long-term relationships?
A: We have exported to over 30 countries worldwide. We prioritize customer satisfaction by providing quality products, services, and competitive prices, considering our customers as friends and helping them solve problems.
